Support

Get help with Criei

Find help with Criei, create a logo brief and generate logo drafts, purchases when offered, and app settings.

Getting started

To create a logo brief and generate logo drafts, begin with brand name, industry, style, colors, audience, and usage context. Review the result against brand clarity, style consistency, contrast, legibility, and export needs before acting on it.

Install the latest app version.
Check your connection for online features.
Restart the app if a screen does not refresh.

Purchases and subscriptions

If Criei offers a purchase, trial, or subscription, billing and refunds are managed by the store account used to complete it.

Use Restore Purchases after reinstalling.
Use your store account for billing changes.
Contact support if access does not refresh.

Contact support

Include your device model, app version, country, and the exact screen where the issue happened.

Screenshots help support reproduce visual issues.
Do not send payment card details.
Mention whether the issue is on iOS or Android.

Contact

Need a human?

Email support@fbappstudio.com with your device, app version, and what you were trying to do.

What is Criei?

Criei is an AI logo maker app for founders, creators, and small teams making brand concepts.

Where can I download Criei?

Use the official App Store or Google Play link on this website. Availability can vary by country and device.

How do I get support?

Visit the support page or email support@fbappstudio.com.